We will continue to monitor the situation with Covid 19 and update you all nearer the time on the measures that will be in place.
Hatfield House is 21 miles from Central London, 7 miles North of the M25 motorway (junction 23) and 2 miles East of the A1 (M) Junction 4. Exit the A1 (M) at junction 4 (after Hatfield Tunnel) if travelling from the South) and follow the brown leisure signs for Hatfield House via the A414 and A1000. For Sat Nav please use AL9 5HX
By Bus or Train:
The pedestrian entrance to Hatfield Park is opposite Hatfield railway station. The fast train from Kings Cross to Hatfield takes 20 minutes. There are London Underground links with this mainline at Finsbury Park (Piccadilly and Victoria lines). Local bus services regularly drop off at Hatfield railway station.
Please follow the AA yellow directional signs which will direct you to the most appropriate entry gate.
No, all tickets are generated in the name of the lead booker and each ticket has a unique barcode, which is scanned on entry to the concert. The lead booker receives the tickets by email, along with any event updates, which should be shared with the rest of the party.
Yes, tickets are scanned on entry and can either be shown as a PDF from your email or as a printed ticket. We recommend that you download your digital ticket before you arrive, as mobile signal is limited at Hatfield House.
Parking for the disabled will be close to the concert arena, a valid blue badge must be displayed. Disabled toilets are provided on the concert site. Please visit the Information Point for access to dedicated units.
Neat spirits, naked flames, pets, private barbecues and Chinese lanterns.
Each person can bring a maximum of either:
- 75cl of wine (a standard bottle of wine)
- Four cans of beer or cider
- Four cans of pre-mixed spirits
Wine boxes will be permitted if allocated across your party to the limits above. Neat spirits will not be permitted. All bags will be searched and excess quantities of alcohol will be confiscated.
You are allowed to bring glass onto the concert site, but this will not be permitted in the Dance Area.
No. All retail and catering outlets will take card, however Wi-Fi connection can be unreliable, therefore we suggest you bring sufficient cash.
Yes. A limited number of gazebo tickets can be purchased online at £25.00 each and can only be used in conjunction with a valid entry ticket. Gazebos are not supplied. Gazebo pitches are 3m x 3m and are situated along the perimeter of the concert site.
The taking of photographs for personal use is fine but there are restrictions on ‘professional' cameras being used. There is no objection to pocket digital cameras and mobile phone cameras. High-end 35mm cameras, usually with detachable lenses, would normally qualify as ‘professional' type equipment, and these will not be permitted.
The concert will go ahead come rain or shine. A cancellation would only be considered if weather warnings are issued by the MET office and there is a risk to life. This decision would be made after consultations with the management team, safety advisors and the MET office.
We will email the original ticket purchaser and it will be announced on our website and social media channels.
Yes, Hatfield House is open to the public on the day of the event.
As the event is completely open air, there are no legal restrictions on smoking/vaping, with the exception of marquee structures such as the Concert Shop. However, we would encourage you to consider your fellow picnickers before lighting up, and dispose of cigarette ends with care. Please note that in the event of very dry conditions onsite, there would be a designated smoking area due to the risk of fire.
Yes, you can. Please email into email@example.com with your photo which includes the shout-out message ready to show on the screen by 4pm on the Thursday before the concert. No shout outs will be allowed on the concert day.
As per our terms and conditions, we do not offer refunds. You can sell tickets on our official resale partner website, Twickets.