Here are the answers to the most frequently asked questions we receive about Classic Ibiza. You can also click on your venue (Ragley, Chatsworth, Bowood, Burghley & Blickling) for everything else you need to know to plan your evening.
Most of the answers to your questions can be found in the FAQs below, so please check these first to get an instant answer.
Need to get in touch? Email us on [email protected] - please include your order number or the email address you used to book your tickets which will help us to locate your order. You can also call us on 01283 841 601, Mon-Fri, 9am-5pm. For enquiries on Saturday concert days, please call the Box Office mobile on 07778 830615 as we will be onsite.
Click on your venue (Ragley, Chatsworth, Bowood, Burghley, Blicklin) for access to the concert site.
Tickets will be sent from [email protected], please check your junk folder. If you still can’t find them, please email [email protected] with your order number and/or the email address you used to purchase the tickets so that we can locate them and resend.
No, all tickets are generated in the lead booker’s name and have a unique barcode, which is scanned on entry. The lead booker receives tickets by email, along with any event updates, which should be shared with the rest of their party.
Yes, tickets are scanned on entry from either a PDF on your phone or a printed version. We recommend that you download your digital ticket before you arrive, as mobile signals are often limited at our sites. If you choose to print your ticket, please ensure it is legible and not faded.
Under 18s must be accompanied by an adult to attend a Classic Ibiza concert, therefore, child tickets are not available to purchase on their own. If you would like to book a child ticket after your general admission tickets have been purchased, this will need to be processed over the phone. We will need the order number of the general admission ticket-holder that will be accompanying the child, so please have this to hand, and call the Box Office on 01283 841 601.
Please be aware, the accompanying adult will be required to provide proof of age if our gate staff deems it necessary. Groups of unaccompanied under 18s will be denied entry.
We offer a half-price carer ticket for those who would otherwise be unable to attend Classic Ibiza without the aid of a carer. The carer should be able to undertake all of the disabled guest’s needs and assist them in the event of an evacuation.
To purchase a carer ticket at half price, you will need to add a discount code at checkout. To obtain the carer ticket discount code, please complete THIS FORM to provide your supporting documentation. Accepted forms of supporting documentation are listed on the form.
Terms and Conditions:
- The guest with a disability requires a full-price adult/child ticket
- The carer must attend with the guest they are caring for
- Carer tickets are allocated on a first-come, first-served basis and cannot be allocated if a concert sells out
- The discount code is to be used for your carer ticket purchase only and not to be shared. We check all carer ticket purchases against the application forms and may cancel any tickets that do not match
- When sharing your supporting documentation, you are welcome to redact any information that relates to reference numbers, benefits received, health conditions, etc.
- Your information will be kept secure and treated confidentially. It will only be used for the purposes of processing your ticket application and will be deleted following the event.
No, so do bring garden chairs and rugs.
Yes! Our ‘picnic squares’ are a grid of clearly defined social areas and ‘walkways’ marked directly on the grass. Select your own space on arrival. Each accommodates up to 8 people, larger groups can select adjacent spaces. Each ‘picnic square’ is situated in a colour-coded zone (denoted by flags). Walkways will be marked with festoon lighting.
Carer / Personal Assistant Tickets
We offer a half price carer ticket for those who would otherwise be unable to attend Classic Ibiza without the aid of a carer. The carer should be able to undertake all of the disabled guest’s needs and assist them in the event of an evacuation.
To purchase a carer ticket at half price you will need to add a discount code at checkout. To obtain the carer ticket discount code, please complete THIS FORM to provide your supporting documentation. Accepted forms of supporting documentation are listed on the form.
Terms and Conditions:
- The guest with a disability requires a full price adult/child ticket
- The carer must attend with the guest they are caring for
- Carer tickets are allocated on a first come, first served basis and cannot be allocated if a concert sells out
- The discount code is to be used for your carer ticket purchase only and not to be shared. We check all carer ticket purchases against the application forms and may cancel any tickets that do not match
- When sharing your supporting documentation, you are welcome to redact any information that relates to reference numbers, benefits received, health conditions etc.
- Your information will be kept secure and treated confidentially. It will only be used for the purposes of processing your ticket application and will be deleted following the event.
Parking
Disabled parking is provided at all venues, on the front line of the main car park, as close to the ticket gates as constraints allow. It is free and does not need to be pre-booked. Please follow directions for the main car park, and let a steward know on arrival that you require the disabled car park and they will direct you. Arrival details for each venue will be updated in February 2026.
Priority will be given to Blue Badge Holders, however we understand that you or a member of your party may need to use the disabled car park due to a temporary impairment. This must be agreed in advance by emailing [email protected].
Arriving by taxi or being picked-up/dropped-off
If you are arriving by taxi or being dropped-off and picked-up by someone, please refer to the venue-specific instructions which will be updated in February 2026.
Ticket Gates and Queuing
Due to the nature of the concert and the checks that take place at the ticket gates, there is likely to be an element of queuing. Please use the Box Office Lane which usually has the shortest queues and we will get you into the concert site as quickly as possible. You can bring picnic chairs into the concert so we recommend popping them up at the ticket gates if you have difficulty standing for longer periods.
Viewing
We do not have a viewing platform as wheelchair users can easily view the stage from around site and many of our guests choose to watch the concert from their picnic chairs or rugs. This also allows you freedom to choose where you would like to be positioned (whether that is close to the stage or the catering village for example). The site is divided into picnic squares with coloured markings on the ground, so each party can choose their designated space. There are walkways between each coloured zone to provide access and screens either side of the stage to provide all the close-ups of the action!
Access
The concerts are open-air, in the grounds of stately homes, which means they are on grass without any paving, and subject to the whims of the Great British Weather! Please keep an eye on our social media and email updates where we will let you know any changes to the ground conditions. If you have any difficulties on the day navigating the grass, please do catch a steward or visit the Info Point where we will be able to assist.
Due to the nature and size of the concert sites, there is an element of walking involved. Distances between various points on the site are listed [note where listed]. We can provide buggy assistance for those who feel they will be unable to walk the distance listed. Please contact us in advance to arrange this (please include whether you will be parking or arriving by taxi/lift), at [email protected].
Toilets
Please speak to a steward on the ticket gates or in the Info Point to obtain an Accessible Toilet Pass. Staff will be able to show you where all the accessible toilets are located, or you can refer to the site maps on each of the venue pages.
Medical Services and Medications
There will be qualified medical professionals and an emergency vehicle onsite at each venue. Please refer to the site maps on each of the venue pages for their location. They will also be signposted with a large green First Aid flag on the concert day.
Bag checks take place at each concert venue. If you have any special medication requirements, please email us in advance on [email protected].
Pyrotechnics
There are canons at the front of the stage which shoot fire and sparks straight up into the air. You are unlikely to hear these over the music, but they can be bright and appear suddenly. The second half of the show features laser lights projected over the crowd.
Assistance Dogs
We would be grateful if you could let us know in advance if you need to bring an Assistance Dog to the concert by emailing [email protected]. No other dogs are allowed onsite so please ensure they are clearly identifiable as an assistance dog.
Please note Classic Ibiza has a zero-drugs policy. Other prohibited items are as follows:
- Drones or professional camera equipment
- Naked flames or private barbecues
- Neat spirits
- Pets (except assistance dogs)
- Sharp knives - the only metal knives permitted are table and picnic set knives. These must have a blade under 5 inches and a curved head.
- Fireworks, sparklers or Chinese lanterns
- Gazebos – only child pop-ups (up to 1.2m high) or umbrellas (excluding oversized or fishing umbrellas) are allowed but must not impede anyone’s view behind you
All bags will be checked on arrival and search dogs will be in opertion.
Each adult can bring a maximum of either:
- 75cl of wine (a standard bottle of wine)
- 4 cans/bottles of beer or cider
- 4 cans of pre-mixed spirits
- Wine boxes will be permitted if allocated across your party to the limits above. Neat spirits will not be permitted.
All bags will be searched and excess quantities of alcohol will be confiscated. All drinks must be sealed.
Please note that this does not apply to 3rd party shows with Summertime Live.
Yes, there are no limits to the number of soft drinks you can bring. These must be sealed and unopened; therefore, refillable bottles must be empty when you enter the concert site and can be refilled at one of our onsite water points.
Yes.
No. All retail and catering outlets will take card, however Wi-Fi connection can be unreliable, so we suggest bringing sufficient cash.
The only venue that offers camping is the Blickling Estate, which is not available to book yet for 2026. Please stay tuned for further information.
Taking of photographs for personal use is fine but there are restrictions on the use of ‘professional' cameras. There is no objection to pocket digital cameras and mobile phone cameras. High-end 35mm cameras, usually with detachable lenses, would normally qualify as ‘professional' type equipment, and these will not be permitted.
The concert will go ahead come rain or shine. A cancellation would only be considered if weather warnings are issued by the MET Office and there is a risk to life. This decision would be made after consultations with the management team, safety advisors and the MET Office.
While gazebos aren’t allowed, you can bring low-level shelters (up to 1.2) or umbrellas. Just be mindful not to impede anyone’s view behind you.
If you would like to book a marquee, please email [email protected] for more information.
We will email the original ticket purchaser and it will be announced on our website and social media channels.
Apart from Ragley Hall, all venues are open to the public on the day of the performance.
There are no legal restrictions on smoking/vaping at open-air concerts, apart from in marquee structures. We do encourage you to consider your fellow audience members before lighting up and dispose of all cigarette ends carefully. Please note that in the event of very dry weather, there will be a designated smoking area due to fire risk.
Yes, you can. Please click on the relevant venue link below to complete the shoutout request form, no later than 5pm on the Wednesday before the concert (by 5pm on Tuesday for Bowood House concerts). Please note that shoutout requests will no longer be accepted by email.
Shoutout request forms: Ragley, Chatsworth, Bowood (Fri & Sat), Burghley, Blickling.
As per our terms and conditions, we do not offer refunds. However, you can sell tickets via our official resale partner, Twickets.
Please click on the venue you are attending (Ragley, Chatsworth, Bowood, Burghley, Blickling) for further information. Alternatively, email [email protected].