Here are the answers to the most frequently asked questions we receive about Classic Ibiza. You can also click on your venue (Tatton, Ragley, Chatsworth, Bowood, Burghley, Blickling, Hatfield) for everything else you need to know to plan your evening.
Tickets will be sent from [email protected], please check your junk folder. If you still can’t find them, please email [email protected].
No, all tickets are generated in the lead booker’s name and have a unique barcode, which is scanned on entry. The lead booker receives tickets by email, along with any event updates, which should be shared with the rest of their party.
Yes, tickets are scanned on entry from either a PDF on your phone or a printed version. We recommend that you download your digital ticket before you arrive, as mobile signals are often limited at our sites. If you choose to print your ticket, please ensure it is legible and not faded.
Our website is set up this way as we do not allow under-18s to attend the event on their own, however, it is no problem to purchase child tickets separately. This will need to be processed over the phone, please call the Box Office a call on 01283 841 601 to book.
Yes, we offer a half-price carer ticket at £25.00. If you require one of these, please purchase any standard price ticket(s) online first and then give the Box Office a call on 01283 841 601 to process and take payment for the carer ticket over the phone.
No, so do bring garden chairs and rugs.
Yes! Our ‘picnic squares’ are a grid of clearly defined social areas and ‘walkways’ marked directly on the grass. Select your own space on arrival. Each accommodates up to 8 people, larger groups can select adjacent spaces. Each ‘picnic square’ is situated in a colour-coded zone (denoted by flags). Walkways will be marked with festoon lighting.
Disabled parking is close to the concert arena, a valid blue badge must be displayed. Disabled toilets are provided on the concert site. Please visit the Information Point for access to dedicated units.
Classic Ibiza has a zero-drugs policy. Neat spirits, naked flames, pets (apart from assistance dogs), private barbecues, knives (only plastic or wooden domestic ones permitted), corkscrews and Chinese lanterns. All bags will be checked on arrival.
Each adult can bring a maximum of either:
- 75cl of wine (a standard bottle of wine)
- 4 cans/bottles of beer or cider
- 4 cans of pre-mixed spirits (sealed)
- Wine boxes will be permitted if allocated across your party to the limits above. Neat spirits will not be permitted.
All bags will be searched and excess quantities of alcohol will be confiscated.
Please note that this does not apply to 3rd party shows with Summertime Live.
Yes, however these must be in cans. This does not apply to water, which must be brought in sealed bottles.
Yes, but not in the Dance Area.
No. All retail and catering outlets will take card, however Wi-Fi connection can be unreliable, so we suggest bringing sufficient cash.
Camping is not currently available at any of our venues.
Taking of photographs for personal use is fine but there are restrictions on the use of ‘professional' cameras. There is no objection to pocket digital cameras and mobile phone cameras. High-end 35mm cameras, usually with detachable lenses, would normally qualify as ‘professional' type equipment, and these will not be permitted.
The concert will go ahead come rain or shine. A cancellation would only be considered if weather warnings are issued by the MET Office and there is a risk to life. This decision would be made after consultations with the management team, safety advisors and the MET Office.
While gazebos aren’t allowed, you can bring low-level shelters (up to 1.2) or umbrellas. Just be mindful not to impede anyone’s view behind you.
If you would like to book a marquee, please email [email protected] for more information.
We will email the original ticket purchaser and it will be announced on our website and social media channels.
Apart from Ragley Hall, all venues are open to the public on the day of the performance.
There are no legal restrictions on smoking/vaping at open-air concerts, apart from in marquee structures. We do encourage you to consider your fellow audience members before lighting up and dispose of all cigarette ends carefully. Please note that in the event of very dry weather, there will be a designated smoking area due to fire risk.
Yes, you can. Please click on the relevant venue link below to complete the shoutout request form, no later than midday on the Thursday before the concert (by midday Wednesday for Bowood House concerts). Please note that shoutout requests will no longer be accepted by email.
Shoutout request forms: Tatton, Ragley, Chatsworth, Bowood (Fri & Sat), Burghley, Blickling, Hatfield.
As per our terms and conditions, we do not offer refunds. However, you can sell tickets via our official resale partner, Twickets.
Please click on the venue you are attending (Tatton, Ragley, Chatsworth, Bowood, Burghley, Blickling, Hatfield) for further information. Alternatively, email [email protected].