Here are the answers to the most frequently asked questions we receive about Classic Ibiza. You can also click on your venue (RagleyWestonBowoodBurghleyBlicklingHatfield) for everything else you need to know to plan your evening.


We continue to monitor the situation with COVID 19 closely and will provide updates here nearer the time.

How do I get to the venue?

Click on your venue (RagleyWestonBowoodBurghleyBlicklingHatfield) to get directions.

Which gate do I use on the night?

Click on your venue (RagleyWestonBowoodBurghleyBlicklingHatfield) for access to the concert site.

What do I do if my tickets haven’t arrived?

Tickets will be sent from [email protected], please check your junk folder. If you still can’t find them, please email us here.

Does it matter if my ticket is not in my name?

No, all tickets are generated in the lead booker’s name and have a unique barcode, which is scanned on entry. The lead booker receives tickets by email, along with any event updates, which should be shared with the rest of their party.

Can I show a digital ticket instead of a printed one?

Yes, tickets are scanned on entry from either a PDF on your phone or a printed version. We recommend that you download your digital ticket before you arrive, as mobile signals are often limited at our sites. If you choose to print your ticket, please ensure it is legible and not faded.

Do you provide seating?

No, so do bring garden chairs and rugs.

Are there facilities for disabled people?

Disabled parking is close to the concert arena, a valid blue badge must be displayed. Disabled toilets are provided on the concert site. Please visit the Information Point for access to dedicated units.

What are we not allowed to bring?

Classic Ibiza has a zero-drug policy. Neat spirits, naked flames, pets (apart from assistance dogs), private barbecues, knives (only plastic domestic ones permitted) and Chinese lanterns. All bags will be checked on arrival.

How much alcohol can we bring?

Each person can bring a maximum of either:

  • 75cl of wine (a standard bottle of wine)
  • Four cans of beer or cider
  • Four cans of pre-mixed spirits
  • Wine boxes will be permitted if allocated across your party to the limits above. Neat spirits will not be permitted.

All bags will be searched and excess quantities of alcohol will be confiscated.

Please note that this does not apply to 3rd party shows with Summertime Live in Kempton Park, Brighton, Southampton, Windsor and Newcastle

Is glass permitted?

Yes, but not in the Dance Area.

Are there any cashpoints on site?

No. All retail and catering outlets will take card, however Wi-Fi connection can be unreliable, so we suggest bringing sufficient cash.

Is there camping on site?

Camping is only available at Weston Park and Blickling Estate. Click the venue for further information.

Can we bring a gazebo?

Yes, but only if you have purchased one of our limited gazebo tickets (£25 each + a valid entry ticket). Gazebos are not supplied. Gazebo pitches can be purchased online, are 3m x 3m and are situated along the perimeter of the concert site.

Is photography allowed?

Taking of photographs for personal use is fine but there are restrictions on the use of ‘professional' cameras. There is no objection to pocket digital cameras and mobile phone cameras. High-end 35mm cameras, usually with detachable lenses, would normally qualify as ‘professional' type equipment, and these will not be permitted.

Will the concert be cancelled due to bad weather?

The concert will go ahead come rain or shine. A cancellation would only be considered if weather warnings are issued by the MET Office and there is a risk to life. This decision would be made after consultations with the management team, safety advisors and the MET Office.

How will we know if the concert has been cancelled?

We will email the original ticket purchaser and it will be announced on our website and social media channels.

Will the venue be open to the public during the day?

Apart from Ragley Hall and Weston Park, all venues are open to the public on the day of the performance.

Can I smoke/vape at the concert?

There are no legal restrictions on smoking/vaping at open-air concerts, apart from in marquee structures. We do encourage you to consider your fellow audience members before lighting up and dispose of all cigarette ends carefully. Please note that in the event of very dry weather, there will be a designated smoking area due to fire risk.

Can I ask for a shout-out?

Yes, you can. Please email us here with your photo and “shout-out” message by no later than 4pm on the Thursday before the concert.

Can I get a refund if I can’t attend the concert?

As per our terms and conditions, we do not offer refunds. However, you can sell tickets via our official resale partner, Twickets.

What do I do if I have a question that is not answered here?

Please click on the venue you are attending (RagleyWestonBowoodBurghleyBlicklingHatfield) for further information. Alternatively email us here.


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