Here are the answers to the most frequently asked questions we receive about Classic Ibiza. You can also click on your venue (Ragley, Chatsworth, Bowood, Burghley, Blickling, Hatfield) for everything else you need to know to plan your evening.
Most of the answers to your questions can be found in the FAQs below, so please check these first to get an instant answer.
Need to get in touch? Email us on [email protected] - please include your order number or the email address you used to book your tickets which will help us to locate your order. You can also call us on 01283 841 601, Mon-Fri, 9am-5pm. For enquiries on Saturday concert days, please call the Box Office mobile on 07778 830615 as we will be onsite.
Tickets will be sent from [email protected], please check your junk folder. If you still can’t find them, please email [email protected] with your order number and/or the email address you used to purchase the tickets so that we can locate them and resend.
No, all tickets are generated in the lead booker’s name and have a unique barcode, which is scanned on entry. The lead booker receives tickets by email, along with any event updates, which should be shared with the rest of their party.
Yes, tickets are scanned on entry from either a PDF on your phone or a printed version. We recommend that you download your digital ticket before you arrive, as mobile signals are often limited at our sites. If you choose to print your ticket, please ensure it is legible and not faded.
Under 18s must be accompanied by an adult to attend a Classic Ibiza concert, therefore, child and teen tickets are not available to purchase on their own. If you would like to book a child or teen ticket after your adult tickets have been purchased, this will need to be processed over the phone. We will need the order number of the adult ticket-holder that will be accompanying the child/teen, so please have this to hand, and call the Box Office on 01283 841 601.
We offer half price carer tickets at £25. To book carer tickets, purchase standard tickets on our website (not including the carer), then you must email our box office with one of the following forms of supporting documentation, along with your contact details and the order number for the standard ticket:
- PIP (Personal independence payment)
- DLA – care and/or mobility
- Letter from a medical professional
- D/deaf or blind registration
- The Access Card or equivalent with a +1 Icon for PA tickets
A member of the team will call you within two working days to take payment and process your carer ticket.
No, so do bring garden chairs and rugs.
Yes! Our ‘picnic squares’ are a grid of clearly defined social areas and ‘walkways’ marked directly on the grass. Select your own space on arrival. Each accommodates up to 8 people, larger groups can select adjacent spaces. Each ‘picnic square’ is situated in a colour-coded zone (denoted by flags). Walkways will be marked with festoon lighting.
Disabled parking is close to the concert arena, a valid blue badge must be displayed. Follow the arrival instructions for the main car park, and let one of the stewards know on arrival that you require a disabled parking spot and they will direct you. Accessible toilets are provided on the concert site. Please speak to a steward on arrival who will provide you with an accessible toilet pass and advise where the units are located.
Classic Ibiza has a zero-drugs policy. You are not allowed to bring:
- Drones or professional camera equipment
- Naked flames or private barbecues
- Neat spirits
- Pets (except assistance dogs)
- Sharp knives - the only metal knives permitted are table and picnic set knives. These must have a blade under 5 inches and a curved head.
- Fireworks, sparklers or Chinese lanterns
- Gazebos – only child pop-ups (up to 1.2m high) or umbrellas (excluding oversized or fishing umbrellas) are allowed but must not impede anyone’s view behind you
All bags will be checked on arrival.
Each adult can bring a maximum of either:
- 75cl of wine (a standard bottle of wine)
- 4 cans/bottles of beer or cider
- 4 cans of pre-mixed spirits
- Wine boxes will be permitted if allocated across your party to the limits above. Neat spirits will not be permitted.
All bags will be searched and excess quantities of alcohol will be confiscated. All drinks must be sealed.
Please note that this does not apply to 3rd party shows with Summertime Live.
Yes, there are no limits to the number of soft drinks you can bring. These must be sealed and unopened; therefore, refillable bottles must be empty when you enter the concert site and can be refilled at one of our onsite water points.
Yes, but not in the Dance Area.
No. All retail and catering outlets will take card, however Wi-Fi connection can be unreliable, so we suggest bringing sufficient cash.
The only venue that offers camping is the Blickling Estate. Please visit the camping page for more information.
Taking of photographs for personal use is fine but there are restrictions on the use of ‘professional' cameras. There is no objection to pocket digital cameras and mobile phone cameras. High-end 35mm cameras, usually with detachable lenses, would normally qualify as ‘professional' type equipment, and these will not be permitted.
The concert will go ahead come rain or shine. A cancellation would only be considered if weather warnings are issued by the MET Office and there is a risk to life. This decision would be made after consultations with the management team, safety advisors and the MET Office.
While gazebos aren’t allowed, you can bring low-level shelters (up to 1.2) or umbrellas. Just be mindful not to impede anyone’s view behind you.
If you would like to book a marquee, please email [email protected] for more information.
We will email the original ticket purchaser and it will be announced on our website and social media channels.
Apart from Ragley Hall, all venues are open to the public on the day of the performance.
There are no legal restrictions on smoking/vaping at open-air concerts, apart from in marquee structures. We do encourage you to consider your fellow audience members before lighting up and dispose of all cigarette ends carefully. Please note that in the event of very dry weather, there will be a designated smoking area due to fire risk.
Yes, you can. Please click on the relevant venue link below to complete the shoutout request form, no later than 5pm on the Wednesday before the concert (by 5pm on Tuesday for Bowood House concerts). Please note that shoutout requests will no longer be accepted by email.
Shoutout request forms: Ragley, Chatsworth, Bowood (Fri & Sat), Burghley, Blickling, Hatfield.
As per our terms and conditions, we do not offer refunds. However, you can sell tickets via our official resale partner, Twickets.
Please click on the venue you are attending (Ragley, Chatsworth, Bowood, Burghley, Blickling, Hatfield) for further information. Alternatively, email [email protected].